The Construction Member and Family Assistance Program (MFAP) is provided through an agreement with Human Solutions.

From time to time we all face difficult or stressful events in our lives. Most of the time, we handle these personal challenges fairly well. Other times, our personal problems can become large enough that they begin to interfere with our effectiveness, happiness, or safety, both at work and at home. 

Your Member and Family Assistance Program provides totally confidential, professional counselling for a broad range of personal and family problems. While the program can be used for crisis intervention, the ideal time to use the program is before problems get out of hand. 

The Member and Family Assistance Program is a pro-active option helping you to manage your personal health and happiness.

What Benefits Are Available To Me?

Together, you and your dependents can receive short term counselling from a professional counsellor either in person, by phone, or through the Human Solutions website.

What Does The Program Offer?

The Member and Family Assistance Program offers confidential, professional assessment, guidance, counselling (and referrals, when required) for personal difficulties such as:

• emotional or physical problems

• marital or family problems

• stress

• work-related problems

• pre-retirement planning

• financial and legal difficulties

• child and elder care

• sexual harassment or abuse

• alcohol or drug dependencies

• gambling

• bereavement

How Does The Program Work?

When you want to speak with someone, simply call the Human Solutions number on your wallet card. The Human Solutions staff will ask you for some basic registration information (to establish your eligibility for this benefit) and then help set up an initial appointment at a time and office location convenient for you. An experienced psychologist or counsellor will help assess your concerns and aid you in developing practical solutions.

Who Provides The Counselling?

Counselling will be provided by a registered psychologist or counsellor in the Human Solutions network. All Human Solutions counsellors have extensive experience helping individuals with their problems. If longer-term counselling, hospital treatment, or specialized services (such as medical, legal or financial help) are required, your counsellor will arrange an appropriate referral and follow-up with you.

What About Confidentiality?

Human Solutions counsellors are required by law to maintain the strictest confidentiality. No one who inquires about or receives services under this plan will be identified to anyone without your written approval.

Who Do I Contact?

To speak with someone confidentially, call the Human Solutions number on your wallet card.